Draft 01 · 25 October 2026

Sales & Refunds

Ordering, delivery, cancellations and returns.

Seller and availability

Orders are not open in the inspected preview. The final terms must identify the seller, address, contact details and applicable registration/tax information before checkout launches.

Package contents

The proposed package contains the TradeMate V1 keypad, a USB Type-C charging cable, a printed guide and a concealed software activation code. The Software Licence describes access. Check supported systems and included items before ordering.

Pricing and ordering

Before payment, checkout should show price, currency, delivery, taxes and other mandatory costs, and explain any separately payable import charges. Customers should be able to correct order details. State when an order becomes accepted and provide a durable copy of the applicable terms.

Delivery

Orders should state destinations, delivery estimates, tracking and how delayed, lost or damaged deliveries are handled. Distinguish estimates from guaranteed dates. Photos can help investigate damage without removing legal rights.

Cancellation and returns

Applicable statutory cancellation and withdrawal rights remain available. Distinguish those rights from any additional voluntary return offer. Explain how to request a return, send the goods back and receive a refund.

Faults, activation and refunds

Faulty or non-conforming products must be handled under applicable rights and any additional warranty, not solely as change-of-mind returns. Activation alone does not exclude all refunds. See Warranty & Support. Nothing in this draft excludes rights or remedies that applicable law does not allow us to exclude.